Refund Policy
Last updated: June 2026
1. How Transactions Work on KiliMaket
KiliMaket is a listings and discovery platform for products, service providers, equipment hire and transporters. We do not process payments, hold funds, or handle checkout — every purchase, hire agreement, or booking is negotiated and paid for directly between you and the seller, transporter, or equipment owner, typically over WhatsApp or phone.
2. Refunds Are Between You and the Supplier
Because KiliMaket is not a party to the payment, refunds, cancellations and disputes over price, quality, quantity, delivery, or condition of products or equipment are the responsibility of the seller or transporter you transacted with directly. We encourage you to agree on delivery, inspection and cancellation terms with the seller before paying.
Note: Always confirm quantity, quality, price and delivery terms in writing (e.g. on WhatsApp) with the supplier before making payment.
3. Reporting a Problem Supplier or Listing
If a supplier, transporter, or machinery listing on KiliMaket is fraudulent, misleading, or unresponsive, please report it to us so we can investigate and, where warranted, remove the listing or suspend the account. Reporting a listing does not itself guarantee a refund from the supplier.
4. How to Report an Issue
Contact us at info@kilimaket.co.ke or on WhatsApp with the following information:
- The listing name and link
- Supplier/transporter name or phone number
- What happened, with dates
- Screenshots of your WhatsApp conversation if available
Our team will review your report and respond within 24-48 hours.
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